Help Centre · Player Guides · 995bat Support
995bat Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, placing cricket bets, claiming bonuses, and keeping your account secure on 995bat.
Welcome to the 995bat FAQ. This page covers the most common questions from players across Bangladesh — from opening your account and managing your wallet to understanding bonus terms, cricket betting rules, and responsible gaming tools. If your question is not answered here, our support team is available around the clock at support@995bat.pro.
Account & Registration
Sign-up, KYC, login recovery, account rules
Deposits & Withdrawals
bKash, Nagad, Rocket, limits, processing times
Games & Gameplay
Cricket betting, slots, live casino, RTP, mobile
Bonuses & Promos
Welcome bonus, wagering, free spins, loyalty
Safety & Responsible Gaming
Security, 21+ policy, self-exclusion, support
24/7 Support
Contact us anytime at support@995bat.pro
Account & Registration
How do I create a 995bat account?
Creating a 995bat account takes less than three minutes. Visit 995bat.pro, click the registration link, and fill in your mobile number, username, and password. You will need to confirm your mobile number via a one-time verification code sent by SMS. Once confirmed, your account is active and you can make your first deposit immediately.
What is the minimum age to register on 995bat?
The minimum age to register and play on 995bat is 21 years. This is a strict platform policy with no exceptions. During registration you must confirm that you are 21 or older. 995bat reserves the right to request identity documents to verify your age at any point, and any account found to belong to a person under 21 will be closed immediately.
What documents do I need for account verification (KYC) on 995bat?
995bat uses a standard KYC (Know Your Customer) process to verify player identities. Accepted documents include a National ID card (NID), passport, or driving licence for identity and age verification. You may also be asked to provide a recent utility bill or bank statement to confirm your address. Uploading clear, legible scans through your account dashboard is the fastest way to complete verification.
Can I have more than one 995bat account?
No. 995bat strictly allows one account per player. Registering multiple accounts is a violation of the Terms and Conditions and will result in the permanent closure of all associated accounts and the forfeiture of any balances held within them. If you have forgotten your login credentials, use the account recovery option rather than creating a new account.
I forgot my 995bat password — how do I reset it?
You can reset your 995bat password by clicking the "Forgot Password" link on the login page. Enter your registered mobile number, and a one-time reset code will be sent via SMS. Enter the code, then create a new strong password. If you no longer have access to your registered mobile number, contact support at support@995bat.pro for manual account recovery assistance.
Tip: Complete your KYC verification as soon as you register. Verified accounts face no delays on withdrawal requests and have access to the full range of 995bat features including higher deposit limits.
Deposits & Withdrawals
How do I deposit money into my 995bat wallet using bKash?
To deposit via bKash, log in to your 995bat account, go to Finance / Wallet, select bKash as your payment method, and enter the amount you wish to deposit. You will receive the 995bat merchant number to send the payment to. Complete the bKash transfer from your app or USSD menu, then enter the transaction ID in the 995bat deposit form to confirm. Funds typically appear in your wallet within a few minutes.
How long does a Nagad deposit take on 995bat?
Nagad deposits on 995bat are usually processed and credited to your wallet within 1 to 5 minutes of completing the transfer. Processing time depends on Nagad network conditions, but the vast majority of deposits are instant. If your deposit has not appeared after 15 minutes, contact 995bat support with your Nagad transaction ID and the support team will investigate immediately.
What is the minimum deposit amount on 995bat?
The minimum deposit amount on 995bat is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no upper cap on single deposits, though your payment provider (bKash, Nagad, etc.) may impose their own daily transaction limits. Check your mobile banking app for any provider-side restrictions.
What is the minimum withdrawal amount on 995bat?
The minimum withdrawal amount on 995bat is ৳500 BDT. Withdrawals are processed to the same payment method used for the most recent deposit — for example, if you deposited via Nagad, your withdrawal will be sent to your Nagad account. Always ensure your withdrawal account details match your 995bat registered information to avoid delays.
How long does a withdrawal take on 995bat?
Most 995bat withdrawals via bKash, Nagad, and Rocket are processed within 1 to 24 hours of approval. Withdrawal requests submitted during business hours (Bangladesh Standard Time, UTC+6) are typically handled faster. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank may take 1 to 3 business days. Make sure your KYC verification is complete before requesting a withdrawal to avoid additional delays.
Does 995bat charge any fees on deposits or withdrawals?
995bat does not charge platform fees on standard deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, etc.) may apply their own transaction or cash-out fees as per their standard tariff. These third-party fees are outside 995bat's control. Always check your provider's current fee schedule before initiating a transaction.
Can I deposit using Rocket on 995bat?
Yes, Rocket (Dutch-Bangla Bank's mobile banking service) is a fully supported deposit and withdrawal method on 995bat. The process is identical to bKash and Nagad: navigate to Finance / Wallet in your account, select Rocket, follow the on-screen instructions to complete the transfer, and submit your transaction ID to confirm the deposit. Rocket transactions typically credit within 2 to 10 minutes.
Games & Gameplay
How do I bet on cricket matches at 995bat?
To place a cricket bet on 995bat, navigate to the Cricket section from the main menu. You will find a list of upcoming and live matches including BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers international fixtures. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet slip.
What types of cricket bets are available on 995bat?
995bat offers a wide range of cricket betting markets including match winner, toss winner, top batsman, top bowler, total runs over/under, highest partnership, player of the match, method of dismissal, and in-play live betting. BPL matches receive particularly deep market coverage given the strong
local following among Bangladeshi players. Markets are updated in real time during live matches.
Is 995bat mobile-friendly? Can I play on my phone?
Yes, 995bat is built as a mobile-first platform and is fully optimised for Android and iOS smartphones. The entire site — including the games lobby, cricket betting, slots, live casino, and wallet — works smoothly in your mobile browser without any app download required. Simply open 995bat.pro in Chrome, Safari, or your preferred browser and log in to your account.
What slot games are available at 995bat?
995bat's Slots section features an extensive library of games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic 3-reel fruit machines, modern 5-reel video slots, megaways titles, and jackpot slots. Popular titles are regularly updated, and new releases are added on a rolling basis. All slot games are available on mobile without any download.
Are the games on 995bat fair? What is RTP?
All games on 995bat are sourced from certified third-party game providers who use independently audited Random Number Generators (RNGs) to ensure fair outcomes. RTP (Return to Player) is the theoretical percentage of wagers a game returns to players over a large number of rounds — for example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over millions of spins. Individual session results will vary.
Bonuses & Promotions
What welcome bonus does 995bat offer new players?
995bat offers a welcome bonus to newly registered players on their first deposit. The specific bonus percentage and maximum bonus amount are displayed on the promotions page at the time of your registration — offers may vary seasonally (for example, during Eid, Pohela Boishakh, BPL season, or IPL). Always read the full bonus terms before opting in, paying particular attention to the wagering requirements.
What are wagering requirements and how do they work on 995bat?
Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount before any winnings derived from that bonus can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must wager ৳20,000 in total before withdrawing bonus-linked winnings. Game contributions toward wagering may vary — slots typically contribute 100%, while table games may contribute less.
Do bonuses expire on 995bat?
Yes, bonuses on 995bat are subject to expiry. Each bonus comes with a validity window — typically 7 to 30 days from the date it is credited to your account. If the wagering requirements are not completed within this period, the bonus and any associated winnings are forfeited. The expiry date for any active bonus is shown in your account's bonus section so you can track your progress.
Can I withdraw my bonus balance immediately on 995bat?
No. Bonus funds on 995bat cannot be withdrawn directly — they must first be converted into real-money winnings by satisfying the applicable wagering requirements. Your real-money balance and bonus balance are tracked separately in your wallet. Once the wagering requirement is fully met, any resulting winnings are transferred to your real-money balance and become eligible for withdrawal in the normal way.
Seasonal offers: 995bat regularly runs special promotions around major events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. Check the promotions section of your account to stay updated on the latest deals available to players in Bangladesh.
Safety & Responsible Gaming
Is 995bat safe and legal for players in Bangladesh?
995bat operates as a safe and reliable online entertainment platform. The site uses SSL encryption to protect all data transmitted between your device and our servers, and all financial transactions are handled through trusted payment channels including bKash and Nagad. 995bat does not make specific claims about local licensing; players in Bangladesh are responsible for understanding the regulations applicable in their location before registering.
How does 995bat protect my personal and financial data?
995bat protects player data using industry-standard SSL/TLS encryption for all connections, firewall and intrusion detection systems at the server level, and strict internal access controls so that only authorised personnel can access account information. 995bat never stores full mobile banking PINs or card numbers on its own servers. For full details, read the 995bat Privacy Policy at 995bat.pro/privacy-policy.
How do I set deposit limits or self-exclude on 995bat?
You can set deposit limits, session time reminders, time-out periods, and self-exclusion directly from the Responsible Gaming section of your 995bat account settings. Deposit limits and time-outs take effect immediately. Self-exclusion periods range from 3 months to permanent closure. If you need help activating any responsible gaming tool, contact support at support@995bat.pro and the team will process your request within one hour.
What should I do if I think my gambling is becoming a problem?
If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, act immediately: activate a time-out or self-exclusion via your 995bat account, or contact our support team at support@995bat.pro to have the restriction applied on your behalf. Warning signs include chasing losses, gambling with money needed for essential expenses, and feeling unable to stop. Seeking help early leads to far better outcomes.
How do I contact 995bat customer support?
995bat customer support is available 24 hours a day, seven days a week, Bangladesh Standard Time (UTC+6). The fastest way to reach us is by emailing support@995bat.pro with your username and a description of your issue. Include any relevant transaction IDs, screenshots, or error messages to help the team resolve your query as quickly as possible. We aim to respond to all enquiries within a few hours.
Responsible gaming resources: For more detailed guidance on staying in control, visit the 995bat Responsible Gaming page. It covers all available player protection tools, warning signs of problem gambling, and step-by-step instructions for activating limits and exclusions.
Still Have Questions?
Our support team is available around the clock. You can also explore the casino, place a cricket bet, or check your wallet anytime.
For adults aged 21 and above only. Play within your means. Contact support@995bat.pro for assistance.